SupplyScape Professional Services

SupplyScape and our systems integration partners provide a robust set of professional services to assist you in implementing solutions that meet your business requirements, achieve tangible results, and realize the maximum return on your investment within realistic time frames. These services are available across a broad spectrum of business initiatives such as global serialization programs, serialized product pedigree solutions, trading partner collaboration initiatives, and other key operational initiatives.

Our services approach is based on a strong commitment to open standards, interoperability, and the right blend of technologies from SupplyScape and our partners. Customers can take advantage of our training and technical support resources to support the implementation, configuration, and optimization of your enterprise IT investments.

SupplyScape delivers a complete suite of professional services for project planning, implementation, and go-live support including:

• Project Management Efficient and responsible project management is key to any successful enterprise software implementation. SupplyScape and its partners offer a full range of professional project management services, including project planning, project management, and post-implementation review. We have the experience and expertise to ensure that your engagement stays on schedule, on budget, and meets your business objectives.
  
  
• Business Analysis Our technical consultants are proficient across a wide range of enterprise solutions from firms such as SAP® (R/3®, ECC, XI, AII, and OER), Oracle® (Database, JDE, etc.), IBM® (WebSphere®, etc.), and our California Express partners (Systech, and ACSIS). Combined with their deep knowledge of SupplyScape software solutions, they can guide your project managers, developers, and application administrators to help them implement a successful solution in the minimum amount of time, while maximizing knowledge transfer and reducing risks. The subject matter expertise of our technical consultants is always available to accelerate system deployment and the integration of our technology with your existing applications infrastructure.
  
  
• Solution Assessment and Design Review SupplyScape offers enterprise-level and project-level assessments to help customers achieve more effective business optimization with SupplyScape's product solutions. Project-level assessments can be conducted during the design, pre-deployment, or post go-live cycle. By combining in-depth SupplyScape product expertise with regulatory and logistics process knowledge, we can provide insight into business optimization best practices around architecture, planning, and implementation across the entire project and services lifecycle. We help customers minimize risks, maximize ROI, and accelerate delivery. Design reviews enable cost savings and rapid implementation through time-tested and well-defined delivery models.
  
  
• Testing and System Verification Companies are often hard-pressed to dedicate enough time and resources to application testing and quality assurance. Successful deployment of software often depends upon thorough quality assurance activities and efficient testing. By planning for the appropriate amount of testing early in the implementation cycle, customers can ensure that unanticipated roadblocks are identified and mitigated without impact to project deadlines. SupplyScape can help by working with our customers to conduct unit, system, and integration testing that ensures smooth integration between SupplyScape applications and ERP, serialization, EPCIS systems, and other enterprise or trading partner solutions.
  
  
• Training SupplyScape offers training services and educational offerings for customers and partners. Educational offerings include onsite customer training, course classroom training, and distance learning. We offer training architecture and product solutions courses, as well as installation, configuration, and testing training. In addition, SupplyScape holds a regular educational webinar series on regulatory compliance, global serialization, EPCIS, and other topical issues.
  
  
• Customized Tool Development Our tools development services combine skilled professionals, high-tech facilities, and experienced project managers to help clients expand the standard capabilities of SupplyScape's SaaS solutions, increase associated process efficiencies, and lower implementation costs. SupplyScape can leverage our reusable core tool set and customize as needed or develop completely new tools to fit a specific customer requirement. Tools have been custom-designed for needs such as flexible data conversion and critical system response / notification.