SupplyScape Operational Support
The end of a software project implementation is often just the beginning of the work. SupplyScape's Operational Support teams stand ready to assist our customers in ensuring that deployed solutions not only meet operational design goals but also deliver optimal value even with limited in-house staff resources. To this end, SupplyScape provides a suite of services for two key operational needs: Managed Business Operations and Customer Support.
Managed Business Operations
Internal IT resources are typically tight just in managing existing day-to-day operational needs. Add in the operational complexity introduced by global supply chain and integrated serialization and pedigree projects which require tight supply chain collaboration among tens to thousands of trading partners and internal resources may be strained to the breaking point. We can help.
SupplyScape Managed Services provides selective IT outsourcing to help you maintain flexibility, choice, and control. Our services are designed to help you:
- Improve IT alignment with business strategy
- Reduce internal operating costs through selective outsourcing
- Improve service levels by enhancing system availability and security
- Extend technical capabilities and close skill gaps
- Manage change in uncertain environments without incurring high fixed costs
Our managed services provide operational support across a variety of business needs such as:
- Trade Partner Enablement Connecting your business to the tens, hundreds, or thousands of trading partners in your supply chain network for serialization and serialized product pedigree information sharing can be a daunting task. Laying the B2B plumbing foundation is just the start. More significantly, it requires alignment across the trading partner network on business profiles, technical capabilities, data descriptions, and other process interpretations. SupplyScape Nexus was specifically designed to help companies tackle this trading partner collaboration challenge through its broad set of connection and self-configuration services.
SupplyScape additionally provides a set of trading partner enablement services that help you design a scalable connectivity strategy, create an on-ramp program across your supply chain network, and test the resultant system to ensure that operational goals are met well in advance of business deadlines. The result is a collaborative trading partner network, richly connected on several dimensions, that lays the basis for creating new business value across a variety of strategic business processes.
Trading Partner Management Once your collaborative trade network is up and running, SupplyScape can help with the ongoing maintenance and performance tuning. SupplyScape can manage the addition and removal of trading partners, configuration for new business processes, and adjustments to the technical infrastructure as new technologies such as EPCIS are adopted.
- Solution Performance Monitoring SupplyScape's service team can leverage the business monitoring and tuning capabilities of our SaaS platform and Nexus foundation to keep your solutions operating at peak performance. System performance, business process exceptions, and other operational statistics can be measured and monitored to provide ongoing reports of system health and proactive intervention where required. In addition, this information can be analyzed to provide the basis for recommendations on system configuration and solution deployment optimization.
Customer Support
Our Customer Support team focuses on providing technical expertise to solve our customers' most complex challenges as quickly and completely as possible. Our Customer Support experts are technical and functional specialists with deep expertise in supply chain operations, global serialization management, trading partner interoperability and collaboration, enterprise IT systems (SAP, Oracle, etc.) and systems integration technologies (XML, EPCIS, and others).
A range of scalable support programs are available to meet the operational needs of both the largest pharmaceutical companies and the smallest wholesale distributors and pharmacies. This includes 24x7x365 mission-critical support for issues affecting business operations. The Customer Support team stands ready to provide both global customer support and local issue resolution.
Customer Support Portal
Resolve operational issues or explore best practices culled from dozens of serialization, serialized product pedigree, and trading partner collaboration projects throughout the supply chain. This self-service portal provides:
- Online Help Desk access
- Solutions Knowledge Base for researching design concepts and technical issues
- SupplyScape Technical Documentation library
