Chargeback Management
Trade Financials-Chargebacks supports the entire lifecycle of chargeback processing, from initial submission to final reconciliation and reimbursement. Using Trade Financials to transform the chargeback process, manufacturers and wholesale distributors can ensure that claims are quickly and accurately reimbursed.
Chargeback Submission capabilities enable a wholesale distributor or other trade partner to prepare a chargeback claim with the supporting evidence required to ensure fast and exact credit.
- Configure sending supporting serialized product pedigree data to the manufacturer that corresponds with each 844 chargeback line submitted
- Track submitted claims through to closure, providing complete audit trails tying product movement with financial reimbursement
- Manage exceptions through the Nexus discovery and control interface that links Trade Financials directly to Product Security and other enterprise systems for research
- Identify appropriate negative chargebacks automatically through built-in integration to the Trade Financials-Returns capability
- Report on chargeback submission performance across several financial, product, and partner dimensions
Chargeback Reconciliation capabilities enable a manufacturer to quickly and precisely verify key elements of the incoming EDI 844 chargeback claim.
- Validate chargeback claim lines by verifying sale terms against matching pedigree data, passing the results to existing contract management systems for final claim disposition
- Activate automatic correction of identified exceptions or leverage the Nexus discovery interface to speed manual exception processing
- Track submitted claims through to closure, providing complete audit trails tying product movement with financial reimbursement
- Manage negative chargeback exceptions identified through the built-in integration to the Trade Financials-Returns capability
- Report on chargeback reconciliation performance across several financial, product, and partner dimensions
